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Shipping Policy

-We ship from Canada.

- Please be aware that we ship DDU "duties and taxes unpaid". Please refer to Taxes&Duties section for more info.
-Orders placed on a Saturday, Sunday, after noon (EST) on Friday, or on a holiday will begin processing on the next business day.
-Please allow 7-14 days for production of your order. 
- Sale  designs are available as is and will be processed and shipped within 24 hours.
-When your order leaves our showroom you will be sent a confirmation email providing you with the tracking number.
-Please note that it may take 24 hours before tracking information appears on the shipping company web site.
-We are not responsible for any packages lost, stolen or delayed by the postal service (due to customs).
-For more information and further assistance regarding shipping details please click " Track Shipment" link in the shipment confirmation email. 

- In case of delivery delays please contact the postal office in your country to make an inquiry. We are unable to contact international post offices. 

Return & Exchange Policy

-Merchandise must be returned within 7 days of successful deliver date and must be confirmed via email.
-Merchandise must be unworn and unwashed and must have all tags, attached.
-Any merchandise marked "Final Sale" cannot be returned.
-All swimwear returns must have hygiene liners still intact.

-Merchandise can be exchanged within 7 days of successful deliver date and must be confirmed via email.
-Custom orders can only be exchanged for ready designs. Available designs will be confirmed via email.
-Customers are responsible for all shipping/ tax fees (including COD).


Taxes & Duties

All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery). We ship your package DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.

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